Refund Policy

Refund Policy

At Kufi Studio, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward refund policy to ensure your peace of mind.

1. Eligibility

• To be eligible for a refund, you must request it within [number] days of receiving your order.
• The item must be unused, in its original condition, and in the original packaging.

2. Requesting a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at [email address] within [number] days of receiving your order.
2. Provide your order number and a brief explanation of why you are requesting a refund.
3. Our customer service team will review your request and provide you with further instructions.

3. Refund Process

• Once your refund request is approved, we will initiate a refund to your original method of payment.
• You will receive the refund within [number] business days, depending on your payment provider’s policies.

4. Return Shipping

• If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
• If the return is due to a change of mind or for any other reason not related to our error, you will be responsible for the return shipping costs.

5. Exclusions

• Personalized or custom-made items are not eligible for a refund unless they are defective or damaged upon receipt.
• Sale or clearance items are final sale and cannot be refunded.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately.
• We will replace the item free of charge or provide a refund, depending on your preference.